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Refund Policy

 

ToxOut.com.au is an Australian based company whose mission is to help people achieve their health and wellness goals. We are committed to providing the best product to our customers.

Our Refund Policy applies to all purchases made online at http://www.toxout.com.au/.

Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.

Change of Mind

  1. If you have simply changed your mind we do not provide refunds.

Change of Address

  1. Change of Address’s must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to sales@toxout.com.au.  If the order was returned due to an incorrect address or the package was unclaimed, ToxOut has the right to charge for the product to be re-shipped.

Consumer Guarantees

  1. If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law.
  2. If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the item within a reasonable time.
  3. ToxOut will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Return Tender

  1. Refunds will be given using your original payment method

Gift or bonus with purchase and bundled items

  1. Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
  2. In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

Sales

  1. If products are on sale they will not be refunded.

 

If you wish to make a return under our Refund Policy please contact sales@toxout.com.au